Privacy Policy

GENERAL INFORMATION

 This CIAL Website has been brought to you by Cochin International Airport Ltd. (CIAL). Your privacy is of utmost importance to Cochin International Airport Ltd. (CIAL). This privacy policy (the "Policy") describes the Personal Data which CIAL collects about you through your use of the Platforms. It also sets out how CIAL uses, discloses and protects this data.
 
1. Definitions For the purposes of this Policy:
 
"Personal Data" means any information relating to an identified or identifiable natural person, where an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; and "process , processed" and "processing" means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
 
2. Scope of this Policy
 
This Policy applies to all Personal Data processed online by CIAL Website.
 
3. Personal Data collected by CIAL
 
CIAL will only collect Personal Data about an individual which it reasonably considers necessary for the relevant purposes underlying such processing. Examples of your Personal Data which may be collected by us include the following: . your name, telephone number, mailing address, transaction details and any other information which you have provided to us in any forms you may have submitted to us or in other forms of interaction with you; and . information about your usage of and interaction with the Platforms, including traffic data, location data, the originating domain name of your internet service provider, statistics on page views, cookies,MAC Address and IP addresses.
  
4. How we use your Personal Data 
 
Your Personal Data is generally processed by us as necessary for purposes directly related to our functions and activities. This includes any one or more of the following purposes:
 
  • to provide you with services and to help us develop, improve, manage and administer the services we provide to you, including services provided on and through our Website and Wi-Fi services
  • to send you notifications in relation to our promotional events, offers, products, benefits and programmes
  • to respond to your queries, requests, feedback and complaints
 
5. Links to third-My websites
 
We may provide links to third-party websites on the Platforms. Your use of such third-party websites will be subject to their privacy policies and is not covered by this Policy. We encourage you to read the privacy policies on the other websites you visit. As we cannot control or be responsible for the policies of other sites we may link to, or the use of any data you may share with them, you access these third-party websites at your own risk.
 
6. Keeping Your Personal Data secure
 
We will use reasonable technical and procedural measures to safeguard your Personal Data, for example by:
 
  • ensuring that access to any personal account you have with us is controlled by a password and username which are unique to YOU
  • storing your Personal Data on secured servers; and
  • restricting access to Personal Data on a 'need to know' basis.

Whilst we will use all reasonable efforts to safeguard your Personal Data, please note that the use of the internet and/or our Platforms cannot be made entirely secure and we therefore are unable to guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Platforms.
 
7. Access to Personal Data
 
Whilst we will take reasonable steps to accurately record your Personal Data, we require that you provide accurate and complete Personal Data, and update such Personal Data with us from time to time. You may request access to, and correction of your Personal Data held by us by contacting us at the contact details set out in section 10 of this Policy. All requests for access and/or correction will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations. In some situations, you may be able to access and correct your personal information directly through our Platforms.
 
8. Data Retention
 
We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.
 
9. Changes to this Policy
 
We may amend this Policy from time to time. We recommend that you check the Website  regularly for any updates.
 
10. How to contact us
 
We welcome your feedback, comments and any questions that you may have.
 
If you wish to contact us, please write to us at the email  "software@cial.aero"
 
 
  Cochin, Kerala
  +91 484 2610115
  +91 484 2610012
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