Tender for DSITC of Retail Management Software as ERP solution



CIAL/DF/SYS/RMS-2                                                                                                        08/11/2017

The Managing Director, CIAL  Dutyfree & Retail Services Ltd, Kochi 683 111 invites sealed quotations from reputed companies having appropriate experience in LS Retail and Microsoft Dynamics NAV  for Study, Analysis, Design, Supply, Customisation, Development, Installation, Testing, Training, Data Migration, Documentation, Commissioning and Maintenance of Retail  Management Software as an ERP solution for Cochin Dutyfree.


CIAL Dutyfree and Retail Services Limited” ( CDRSL)  is a wholly owned public limited subsidiary company of Cochin International Airport Ltd (CIAL) incorporated under Companies Act 2013, with the main object of carrying out the business of Duty Free and Retail operations at Cochin International Airport. 



Tender Particulars


Last Date of Submission of Pre-qualification Documents

22nd  November 2017

Date of issue of Tender Documents

28th   November 2017 to 30th November  2017 

Cost of Tender document

INR 1500/- (One Thousand Five Hundred only ) Inclusive of  Tax

Completion Period

09 Months

Phase I – 6 Months

Phase II- 3 Months

Last Date of Submission of Pre-bid queries

13th   December 2017 at 11.00 hrs at Cochin International Airport

Bid submission (Technical and Financial ) 

On or before 20th  December 2017 at 15:00 hrs  (IST)


Earnest Money Deposit

INR. 4,00,000 (Indian Rupees Four Lakhs only )

Technical Bid opening

20.12.2017 at 15:30 hrs. (IST)

Financial Bid Opening

20.12.2017 at 15:30 hrs. (IST)


Eligibility Criteria:

For demonstrating Financial capacity and experience the Bidder shall satisfy each of the following criteria, as on the date of tender notice:

1)     The bidder should be a Microsoft Gold (or above) Certified partner who is having authorization certificate from the OEM to participate in the tender at CDRSL. 

(Documents to be submitted: Proof for Gold Certified Partner with Authorisation certificate 

2)     The bidder should have executed similar job, i.e Study, Analysis, Design, Supply, Customisation, Development, Installation, Testing, Training, Data Migration, Documentation, Commissioning and Maintenance of Retail  Management Software on LS Retail-Microsoft Dynamics NAV  combination for any of  major  Retailers  with during the preceding 3 (Three ) years,

a.       One purchase order of value not less than Rs.1 Crores


b.      Two purchase orders each of value not less than Rs. 60  Lakhs


c.       Three purchase orders each of value not less than Rs. 45 Lakhs

(Documents to be submitted:

a)     Satisfactory Completion Certificate/s from the client/s for “Design, Development, Testing, Installation and Implementation of Retail Management Software” in terms of Nature of work (also specifying the LS Retail and Microsoft Product used), Quality of work, Period of execution. The details of contact person & contact e-mail ID, Phone no of the client should be submitted)

b)     Copy of Purchase Order to be submitted to prove the value of work.

3)     The Bidder should have annual turnover to the tune of Rs 50 Crores during any one of the last three years and out of which at least 10 crores should be from Microsoft Practices alone. The performance for the financial years 2014-2015, 2015-2016 and 2016-2017 will only be considered for the above qualifying parameters.


(Documents to be submitted:

a)     Audited Profit & Loss statement and Audited Balance Sheet for the last 3 years.

b)      Certificate from the Auditors regarding Turnover from Microsoft Practices.


4)     The bidder should not have been blacklisted by CIAL, Govt /Public Limited organisations or any of the reputed private organization.

(Documents to be submitted: Self declaration by the bidder)

Note: -

a.       All pre-qualification criteria should be met by the original bidder itself and not through any partner, joint venture, principal, subsidiary etc.

b.      Not more than one tender shall be submitted by a contractor or by firm of contractors.

c.       No two or more concerns in which an individual is interested as proprietor and /or partner shall tender for the execution of the same works. If they do so all such tenders shall be liable to be rejected.


The documents in proof of prequalification or eligibility may be submitted to the Managing Director, CIAL Dutyfree And Retail Services Ltd, Kochi Airport (P.O), Pin: 683 111 on or before 22.11.2017.  After the scrutiny of the applications, CDRSL will shortlist the eligible bidders based on the qualifying criterion.

The tender documents will be issued to only those who are found eligible after the scrutiny of applications shall opened. The Eligible agencies may collect Tender Documents from the office of CIAL DUTYFREE AND RETAIL SERVICES LTD from 28 th November to 30th November 2017. The cost of tender documents can be remitted in the form of cash or Demand Draft favouring CIAL DUTYFREE AND RETAIL SERVICES LTD payable at Ernakulam.

CIAL DUTYFREE AND RETAIL SERVICES LTD reserves the right to change the qualifying criteria at their discretion and to accept or reject any or all tenders without assigning any reason thereof. 


Contact Person

Ms Pallavi S
91-484-2610115 Extn. 2510, Mob:8606496492 pallavi@cial.aero



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