Facilities & Services
We treat safety and security at trop priority.
Enhanced security measures means that check- in can take longer than it used to be. It is advised that you arrive at the airport well in advance:
- International flights – Check in 3 hours prior to departure
- Domestic flights – Check in 2 hours prior to departure
Passengers are requested to be patient while additional security measures are in place, allow extra time for their journey and be prepared for possible delays.
Passengers are now permitted to carry more than one item of hand luggage through security. You will, however, need to check with your airline before arriving the airport. Some airlines will only allow you to carry one item of hand baggage, and the weight and size allowances differ between airlines.
Cabin baggage must not be bigger or disproportionate. The approved specifications are:
- 55 centimeters length
- 35 centimeters breadth
- 25 centimeters Height
Check with your airline as some have further restrictions on the size of bags.
What is allowed?
- All items of luggage which do not fit in the permitted cabin baggage size must be checked into be placed in the aircraft hold.
- Musical instruments which do not fit in the permitted cabin baggage size are allowed as a second item of cabin baggage; they will need to be screened and passengers should check with their airlines if special arrangements (e.g. purchasing an extra seat) for these large instruments will be required.
- Laptops will need to be removed from your bag and screened separately in the trays provided. A laptop bag will be regarded as an item that is allowed in the cabin.
- Push chairs, walking aids and wheelchairs are permitted but will be screened.
Some liquids (e.g. gels, lotions, pastes, liquid cosmetics, foams etc) are now allowed through airport security check points. The following restrictions apply to the quantity of liquids:
- Liquids may only be carried in containers no greater than 100ml.
- These containers must be brought to the airport contained in a single,transparent,resealable plastic bag, which itself must not exceed 1 litre in capacity(approximately 20cm x 20cm).The contents of the plastic bag must fit comfortably and the bag must be sealed.
- Each passenger may carry only one such bag having a liquid container. The bag must be presented for examination.
Liquids that cannot be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.
Please note the term ‘Liquids’ include:
- All drinks, including water, soup, syrups
- Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc.
- Sprays and pressurized containers including shaving foam and spray deodorants
- Pastes, including toothpastes
- Gels, including hair and shower gel
- Any other solutions and items of similar consistency
Essential medicines are permitted in larger quantities above the 100ml limit but will be subject to authentication. Exceptions to the 100ml rule may also be made for those carrying baby food and milk, but you may be asked to taste the liquid when you go through security.
Duty Free and Departure Lounge Purchases
You may take on board liquid items of any items that are purchased after security check in the departure lounge. Most duty free items or similar purchases made after the security check will be given to you in a special sealed bag (Security Tamper Evident Bags - STEB) – do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey as you may be required to show it at a transfer point.
These are the requirements set down by the Bureau of Civil Aviation Security. Airlines may have additional measures in place. Passengers are strongly advised to check the website of their carrier or airport before traveling.
You should always check the exact hand luggage restrictions with your airline prior to packing. Widely restricted items include:
- Razor blades
- Knives with blades of any length
- Household cutlery
- Hypodermic needles (unless required for medical reasons)
- Knitting needles
- Sporting bats
- Billiard, snooker or pool cuses
- Toy or replica guns (metal or plastic)
If items are confiscated at security control, you will not be compensated and, with the exception of unusual circumstances, the confiscated items will not be returned.
Syringes that are needed for diabetics and other medical reasons will only be allowed in hand luggage if you can prove the medical necessity. You may inform the airline in advance to find out what they require as proof of your medical condition.
In addition to the restrictions on what is allowed in hand luggage, there are a number of items that must not be taken onboard, either as hand luggage or in the hold. Do not pack the following anywhere in your carry on or check in luggage:
- Flammable liquids and solids
- Organic peroxides
- Gas cylinders
- Wet car cell batteries
- Infectious substances
- Instruments containing mercury
- Instruments containing magnets
- Paints, thinners
- Non-safetymatches, firelighters, lighterfuel
- Poisons, arsenic, cyanide, weedkiller
- Creosote, quicklime, oiled paper
- Acids, corrosives, alkalis, caustic soda