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The Meet and Greet facilities at COK are intended for a hassle-free travel experience. You can engage our customised concierge services for smooth facilitation at immigration services for a seamless air travel experience.

Experience pure Indian traditional hospitality, and forget all your worries about what to do and where to turn to after arriving at the airport. Get through security checks, sail through baggage check ins and flitter through immigration services through our meet and greet facilities. We have representatives looking after the needs of children, seniors and people with limited mobility.

The aim is to rediscover the joy of flying, and simplify the entire process of boarding a flight, so we will take care of the rest! Say goodbye to travel woes!

Meet Greet Services is outsourced to M/S
Speedwings Services

For booking +91 830 196 0000 +91 830 192 0000
 
Email address coksupport@speedwingsairs
service.com
 
Website www.speedwingsairservices.com
 
International Terminal

Baggage Assistance : Rs. 300/- per trolley; service of transporting baggage from car to check-in/ baggage belt to car.

Just Check-in/out : Rs. 1,000/- per person; in addition to baggage assistance, service includes being received by a representative who will complete all check-in/ arrival formalities.

Feel Safe : Rs. 3,000/- per person; in addition to baggage assistance, service includes being received by a representative who will complete all formalities up to boarding gate from arrival gate.

The cloakroom (left luggage room) services shall also be undertaken by the successful bidder. The Meet & Greet desks shall be used to collect or return left luggage items.

Domestic Terminal T1

Baggage Assistance : Rs. 300/- per trolley; service of transporting baggage from car to check-in/ baggage belt to car.

Just Check-in/out : Rs. 750/- per person; services include baggage assistance & being received by a representative who will complete all check-in/arrival formalities.

Feel Safe : Rs. 2,500/- per person; services include baggage assistance & being received by a representative who will complete all formalities up to boarding gate from arrival gate.

The above rates are inclusive of GST operated by M/S Speed Wings Services

Contact:
International

083019 20000

Contact:
Domestic

083019 60023

Park in style under Solar Roof

Being a socially responsible building, CIAL discovered the potential of solar energy and put that into practical use by engineering energy grids to harness the power generated by the sun. It not only staves off the drastic effects stemming from climate changes, but meets the growing energy demands easily as well.

SL. NO TYPE OF VEHICLE TARIFF FOR 2 HRS ADDITIONAL HOURS BEYOND FIRST 2 HOURS
01 Car/  SUV/ Jeep Rs. 80.00 Rs. 20.00
02 Two wheelers Rs. 15.00 Rs. 5.00
03 Mini bus / Bus / Coaches / Traveler / Heavy truck Rs.150.00 Rs. 50.00
04 Educational institution vehicles / Small truck Rs. 90.00 Rs. 20.00

 

 

SL. NO TYPE OF VEHICLE TARIFF FOR 24 HRS
05 2 wheeler parking Rs.100.00
06 4 wheeler parking Rs. 250.00
07 Bus / Traveler parking  Rs. 500.00

                       FOR MORE DETAILS, CONTACT : 9072737170

 

Earth Lounges
An escapade from airport chaos Chill out yourself and Taste delicious food & beverages

EXPERIENCE
THE EARTH LOUNGE
AND UNWIND YOURSELF

…..Earth Lounge offers…..
  • CONFERENCE ROOMS FOR BUSINESS MEETINGS
  • RECLINERS
  • SEAMLESS WI-FI CONNECTIVITY
  • ON TIME FLIGHT INFORMATION DISPLAY SYSTEM
  • KIDS AREA FOR YOUR DEAREST ONES
And much more to our passengers….

Disclaimer : The entry to the Earth lounge is regulated on certain conditions like credit/debit card eligibility. Passengers can also opt for paid entry.

VIP Lounges
Airport host 3 VIP lounges at the T3 departure area and 1 VIP lounge at T3 arrival area. It also facilitates 2 VIP lounges at check in area , 1 at security hold area and 2 at arrival area of T1.

As part of CIAL’s endeavour to improve the passenger experience & the airport service quality, a self-bag drop facility is provided in Terminal-1. The facility will help the passengers to drop the check-in bags on the conveyors themselves without any airline personnel assistance. The passengers can take the boarding pass print out & bag tag print out from the CUSS (Common Use Self-Service) kiosks. CIAL already has 10 CUSS kiosks. After attaching the bag tag, the passengers can proceed to the self-bag drop facility & drop the bags in it.

The bag drop solution implemented is a retrofit solution. The retrofit type self bag drop helps the same check-in counter to be used in a normal way & also as a self-bag drop-enabled counter. The advanced feature module of the self bag drop system will help to automatically carry out bag tag scanning by the system instead of the passenger manually scanning each bag tag. CIAL has currently implemented 4 numbers of self bag drop systems at check-in counters 27 to 30. SITA’s Scan & Fly D Model with Scan Arch module manufactured in Canada is implemented. The same model is implemented in Seoul, South Korea also. The system is integrated with the Baggage Handling system of CIAL. CIAL is the second airport in the country to have a self-bag drop facility. Currently, the facility can be used by the passengers of Air Asia, Go Air and Air India.

Baggage Wrapping Service is available for a charge. IT IS NOT A COMPULSORY REQUIREMENT. YOU CAN OPT FOR IT AS AN EXTRA PROTECTION. Wrapping ensures the safety of luggage from damages, tampering, etc. To comply with international regulations on the checked-in baggage, free re-wrap is provided if the bag is opened during the security exam.

 

Tariff and Rates
Rs. 350/- per bag (Including tax)

FOR MORE DETAILS : CONTACT TERMINAL MANAGER

Domestic 0484 - 2611 322
 
International 0484 - 2610 033
 

MISHANDLED BAGGAGE CONTACT NUMBERS

 

Sl No

NAME OF THE AIRLINE

CONTACT NUMBER-MISHANDLED BAGGAGE

 
 
 

1

AIR ARABIA

8714602953, 0484 - 2611153 (10:00 AM  - 18:00 PM)

 

2

AIR ASIA (INDIA) LTD- domestic

9895633800

 

3

AIR ASIA BERHAD- International

8137987163

 

4

THAI AIR ASIA (FD)- International

8137987163

 

5

AIR INDIA

    944 639 6400    (0600 - 2200)
   0484 - 2610030
   0484 - 2610115  extn 2601

 

6

AIR INDIA EXPRESS

9446396400, 6282612084 (Intl- 24*7), 0484 2610071 ( 24*7),   944 632 6400 (DT- 0600 to 2330 hrs)

 

7

AKASA AIR

8138946768 

 

8

ALLIANCE AIR

9560201579--COK AAAL

 

9

EMIRATES

9167083333 (24*7) 0484 2611194/2611195 (Mon- Sat 1030-1500 hrs), (Sun/ Public Holidays 1030-1500 hrs)

 

10

ETIHAD AIRWAYS

0484-2611770 , 2611771 (0900-1700 hrs)  , 8848211615            

 

11

FLYDUBAI

7593832813 (Timings: 09:00 to 17:00) , BWFS Duty Manager: 7593832800

 

12

GO FIRST

8433722330

 

13

GULF AIR

0484-2611346  (0800 hrs to 1730 hrs), 799382806

 

14

INTERGLOBE AVIATION LIMITED (INDIGO)

7290972902
(Available only during operational hours)
Only for Mishandled Baggage enquiries

 

15

ISLAND Aviation Services Limited (Maldivian) (Q2)

7012878242

 

16

JAZEERA AIRWAYS

8137987161 (During duty hours only)

 

17

KUWAIT AIRWAYS

7593832804 (08:00 - 15:00)

 

18

MALINDO AIR

8137888542  

 

19

OMAN AIR

7593832811, 0484-2610170 (0900 to 1730 hrs)

 

20

QATAR AIRWAYS

9961887262, 0484-2611305 (0800 to 1600hrs, Mon-Fri) (0930-1330 Sat-Sun)

 

21

SAUDI ARABIAN AIRLINES

9188364454

 

22

SINGAPORE AIRLINES

94463 96400 / 0484-2610030 Secondary contact (MI Duty Phone from 18:00hrs - 02:30 hrs  ONLY) –81380 23939 /  0484-2611187/ 88

 

23

SPICEJET LIMITED

8448445107 ( Domestic and International ) 0484-2611749--Landline ( Domestic and International )

 

24

SRILANKAN AIRLINES

0484 2611313 (During operational hrs) , M0N-SUN 0700LT- 1300LT, Mon/Wed/Thu 1500-2200LT

 

25

TATA SIA Airlines Ltd / Vistara

8138908542

 

Contact us for more information and further assistance 
We'll be happy to be service  you
Public Grievance Officer
0484 2610115 ext, 2675
Grievance@cial.aero
For Repporting matters on safety:
safety@cial.aero
Airport
Cochin International Airport Ltd.
Kochi Airport PO, Nedumbassery
Kerala - 683 111, Kerala India
+91 484 2610115
+91 484 3053000
+91 484 3053300
2610012
Regd.Office
GCDA Commercial Complex
Marine Drive, Cochin - 682 031
Kerala, India
+91 484 2374154
CIN:U63033KL1994PLC007803
CUSTOMS SUPERINTENDENT

2610077

CUSTOMS STATION DUTY OFFICER

9947777800

IMMIGRATION DEPT - OFFICE

2610028

Where to?

The airport provides all kinds of transport services to connect you to your destination of your choice. It includes Taxi service operated by CIALTOS, Pavandooth operated by KMRL and Public transport by KSRTC. 

 

Rest areas - For that well-deserved shut-eye

We have excellent guest rooms where you can spend those stopovers and layovers without getting out of the airport. Kick off your shoes, put your leg up and relax till its time for your flight. It could be for a few hours of restful nap or an entire night’s sleep, we’ve got it all covered.

Five guest rooms are available at the domestic
terminal building.


Tariff
Rs. 4720/- (including tax) for Suite Room
Rs. 2688/- (including tax) for Deluxe Room

Booking contact

8589 999 300

Cloakroom facility functions at International Terminal (T3) arrival; 
the area beside Gate-1 Alpha (near public toilet, ground floor)

The cloakroom facility is available for passenger convenience. A safe and affordable solution located adjacent to Airport Terminal-3 (beside Gate-1 Alpha (near public toilet, ground floor). This is a payable service that is available 24/7. Bespoke services are available as per the needs and requirements of passengers at affordable rates. Services can be availed:

l For a few hours
Or
l For a maximum of 7 days
Passengers must present their boarding pass/E-Ticket and a valid photo id to avail the service.

Cloakroom Rates
Baggage Charges below are for 0-4 Hours *Every additional hour Rs. 100/-
1-2 bags Rs. 500
3-4 bags Rs. 650
5-9 bags Rs.1000
Sporting Equipment Wheel Chair/Heavy bags Rs.1250

                                                     For booking our services at Cochin International Airport you may contact on below numbers

                                                                                         9746418578

Contact us for more information or for further assistance 
 (+91) 484 2610115, 484 3053000, 484 3053300

WE CARE ABOUT YOUR PETS!

CIAL strive to care for your pets to ensure a safe and happy travelling.

More

Mama-friendly rooms 
Focus on your little one’s feeding time in the comfort of our care and feeding Rooms. These private rooms are designed to let you nourish your baby in total privacy and peace. You can put down your bags and nurse or pump before the flight.

Prayer Rooms - For those quiet devotional moments
Head over to the prayer rooms at our terminals for your prayer time. Pray in silence, and travel with a smile on your face, and peace in your eyes. Follow the signs in the airport to reach the prayer room.

Wheelchair services - Avail our accessibility aids

If you are arriving, departing or transiting, and need mobility assistance, you can avail the wheelchair facilities, provided you request for them. The wheelchairs would take you through the security, to the restrooms and to the gate to prepare you for travel. If you need airplane-specific wheelchairs, you can request for them too. Some airlines do have such wheelchairs. There is a nominal price for the wheelchairs, and comes with a refundable deposit.  

ATM Machines -  Never run out of cash
Need to get some quick cash with your ATM? No worries, because we have multiple cash machines at convenient points at the arrival and departure areas. Make you outbound and inbound travel worry-free!

Charging points - Juice your devices
Worried your phone might be out of juice if you use them while waiting at the airport? No problem. We have multiple charging pods at the airport, so you can use your phones, laptops, tablets and charge them at the same time.

Supermarkets and Convenience stores - It’s Shop o’clock
Get ready for an exciting shopping dhamaka at our supermarket. Explore the different brands with their assortment of products, and make delightful purchases before you leave. Make the most of your shopping time, by indulging in that add-to-cart moment.

Pharmacies - Unwell? Help is here!
We have medicines and treatment options for passengers feeling unwell while at the airport. If you don’t feel good or need to fill your prescription, you can visit the pharmacy, and we will help you from there.

Pick up points - Pick up & drop
Convenient pick up points for people coming to receive and drop passengers. Vehicles can come in past the parking area, and pick up or drop passengers by following the simple signposts.

Restaurants - Relish all flavours or  Having a snack attack?
The foodie hotspots at CIAL aims to tingle your taste palettes with its multiple cuisines. You can look at the à la carte menu, and order to your heart’s and stomach’s content. Dip your fangs into a meaty juice hamburger, chomp into a well-made turkey sandwich or chow down on a bag of potato fries, you’ve got it all here. Variety in cuisine is the name of the game here. And what’s brewing? We’ve got some great coffee too?