Operation and Management of Flight Information,Reception,Telephone operator & Help Desk Management




CIAL/COMMN/PAS/11                                                                                     02/08/2022


Online item rate E-Tenders are invited from reputed agencies having appropriate experience for the service contract of the following:


Name of the work


Operation and Management of Flight Information, Reception, Telephone operator and Help Desk Management at Cochin International Airport Ltd

Estimated Amount


Rs.1.35 Crores

Period of contract             


Three years

Earnest Money Deposit


Rupees Three Lakhs (online payment only)

Cost of Tender Document 



Period of Download of Tender Document


Till 1500 hrs on 24/08/2022

Last date of submission of tender document


24/08/2022 at 1500 hrs

Date of Technical bid opening



25/08/2022 at 1530 hrs

Date of Commercial bid opening



will be intimated later


Eligibility Criteria



  1. The contractor should have their Local offices in Kerala.(Document to be submitted: - Proof for local offices and Company profile)

  2. The tenderer should have executed similar work in reputed firms worth Rs.20 Lakhs per year in a single contract during preceding seven years. (Document to be submitted: - Satisfactory Certificate from the client) 

  3. Tenderers should have Annual turn over to the tune of Rs.50 Lakhs during any one of the last five years (Document to be submitted: - Audited financial statement)

  4. Valid PF, ESI and service tax registration. (If no registration, the bidder should provide an undertaking that it will be taken within one month of award of contract)


Commercial Bids of only those contractors who are deemed to be qualified after scrutiny of their eligibility documents shall be evaluated. Cochin International Airport Ltd reserves the right to change the qualifying criteria at their discretion and to accept or reject any or all tenders without assigning any reason thereof.

Interested firms may register themselves on the online E-Tendering portal https://etenders.kerala.gov.in and download the Tender documents from 03/08/2022 onwards. For more information contact Ms. Pallavi. S, Assistant Manager, IT& Communication Department, CIAL. Ph:0484-2610115 Extn:2510




  Cochin, Kerala
  (+91) 484 2610115, 484 3053000, 484 3053300
  +91 484 2610012
© CIAL. All Rights Reserved. Terms of Use | Privacy policy
web designed by netBIOS