Cochin International Airport Limited has launched a self-bag drop facility in Terminal 1 to improve the passenger experience and the airport service quality. The facility will enable the passengers to drop their check-in bags on the conveyors themselves without airline personnel assistance. As most airlines have started integrating this facility with their check-in systems, 95 % of the outbound passengers from Kochi, mostly travelling by carriers like Air Asia, Indigo, and Air India, can avail of this facility at Cochin Airport. The passengers can take the boarding pass printout and bag tag printout from the Common Use Self-Service (CUSS) kiosks. CIAL already has 10 CUSS kiosks positioned at terminal gates. After attaching the bag tag, the passengers can proceed to the self-bag drop facility and drop their bags. CIAL has implemented four self-bag drop systems at check-in counters 27 to 30. The machines were imported from Canada. The same model has been implemented in Seoul, South Korea. The system is integrated with CIAL's Baggage Handling System. S.Suhas IAS, Managing Director, CIAL, has said that Cochin Airport is committed to providing its passengers with a world-class travel experience and enhancing operational efficiency. Taking it forward, the airport operator has started a project to integrate the facial recognition technology of DigiYatra into the self-bag drop system, so that, soon, passengers can use it without taking a boarding pass.
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